Terms and Conditions
These Terms & Conditions (“Terms”) constitute a legally binding agreement between Winseal (“Company”, “we”, “our”, or “us”) and any user (“you” or “your”) accessing our website, purchasing our products, or availing our services (collectively referred to as the “Services”).
By accessing this website or purchasing our products or services, you confirm that you have read, understood, and agreed to be bound by these Terms, including our Privacy Policy. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
1. General Terms of Use
You agree to provide accurate, complete, and current information when required.
You are responsible for maintaining the confidentiality of your account and all activities conducted under it.
All information provided on this website is for general guidance only. We do not guarantee accuracy, completeness, or suitability for any specific purpose.
Your use of our website, products, and services is at your own discretion and risk.
You agree not to use our website or Services for any unlawful or prohibited activities.
2. Product Use & Disclaimer
Winseal products are professional-grade surface treatment solutions designed for mineral surfaces such as natural stone, concrete, masonry, brick, and related substrates.
Please note:
Products must be tested on a small, inconspicuous area prior to full application.
Surface reactions may vary depending on substrate type, condition, prior treatments, and environmental factors.
The user has the right to stop application at any stage.
The Company shall not be responsible for damage resulting from improper surface preparation, incorrect application, or failure to follow recommended guidelines.
By purchasing or using Winseal products or services, you agree to these Terms and accept responsibility for application outcomes.
Users must independently assess surface suitability before application.
3. Limitation of Liability
To the maximum extent permitted by law:
The Company shall not be liable for any direct, indirect, incidental, or consequential damage to property arising from the use or misuse of our products or services.
Claims relating to property damage or surface defects must be reported within the applicable timeline.
Refunds, if applicable, are subject to review and are issued solely at the discretion of the Company.
4. Refund Policy
Refunds may be considered under the following circumstances:
Verified damage directly attributable to a product defect.
Identified manufacturing faults in the product.
Important:
Refunds are not automatic and remain at the sole discretion of the Company.
Refunds may be partial or full depending on investigation findings.
A review or investigation may be conducted before any refund decision is made.
Claims must be raised within the stipulated period defined by our policy.